FAQs

We offer customer support via email, WhatsApp, and phone from 10 AM to 7 PM (Mon–Sat). Whether you need help with your order, product information, or returns/exchanges, our team is here to assist you promptly.

Your order may arrive in multiple packages depending on product availability or warehouse location. Rest assured, any remaining items will be delivered shortly. You can track each package via your order confirmation email or by contacting our support team.

If your order arrives damaged, please contact us within 48 hours of receiving the item. Share your order number along with clear photos of the damaged product. We will arrange a replacement or refund as soon as possible.

Yes, exchanges are possible within 7 days of receiving your order, provided the item is unused, in its original packaging, and with tags intact. Contact our support team to initiate the exchange process.

Please ensure the code is still valid and that your cart meets the conditions (e.g., minimum purchase amount, applicable categories). If it still doesn’t work, reach out to us, and we’ll assist you in applying the discount manually.

If you’re having issues with your discount code or need faster delivery, please contact our support team before placing your order. We’ll try our best to assist with priority shipping if available and help resolve any discount-related issues.